At KALA, each product is meticulously crafted to order, ensuring a unique and personalized experience for every customer. Please be aware that due to the customized nature of our products, KALA reserves the right to refuse replacements for incorrect footwear sizes and may deny unreasonable returns and exchanges.

 

For hygiene and safety reasons, all jewelry items are non-returnable and non-exchangeable. Rest assured, our jewelry undergoes rigorous verification and packaging processes before leaving our studio, guaranteeing that it reaches you in impeccable condition. We take pride in the quality and craftsmanship of our products, making it highly unlikely to receive a faulty item.

 

While returns are available for eligible cases, please note that refunds are not offered. If you encounter any issues or have inquiries regarding returns and exchanges, please reach out to us at kalaassociates16@gmail.com.

Our team is dedicated to addressing your concerns and ensuring your satisfaction.

 

Thank you for choosing KALA, and we appreciate your understanding of our return and exchange policy.